I wanted to let you know that Bill was here this afternoon performing the energy audit of my home. I was very impressed with his knowledge, professionalism and expertise. I had a ton of questions and he was very patient and took the time to explain what he was doing, why and what the information meant. He and I were surprised at the results of a couple things, testing showed better efficiency than expected in some areas. And there were obvious problem that were of no surprise. He indicated that Jim would be the perfect contact for one specific area of concern, my windows. He outlined the process for me so that I know what to expect next and that you all will help me determine where I go from here once all is put together and the report completed. I commend you on your staff training and regard for customer service. Bill is a tremendous asset to your organization and it makes me feel good to consider myself, as your Account Manger of your commercial insurance, also a part of your team. I look forward to hearing from you and working with you as this proceeds. Best Regards.”
– Judy Merriam
“As with almost anything “new,” we’ve been learning about the nuances of living in the recently constructed live/work home on Marcellus St. We sincerely appreciate the “ownership of support” we have received from TAG regarding the heating and hot water system. For the few calls we have made, the response has been an appointment within 24 hours; the technicians arrive promptly, are well versed and prepared. They have taken the time to ask for more than one angle or perspective of our understanding of the situation and/or condition we thought needed attention. When the situation called for making adjustments, the work was completed efficiently. Perhaps more important, however, is the fact that, by the time they left, we felt confident that we understood what correction was required, how they addressed it and why. Please express our appreciation to the technicians at TAG who have helped us get through at least this aspect of our learning curve in our new home.”
– John M., Syracuse, NY
“I was extremely delighted with TAG’s knowledge and professionalism. I used a different company to put in a furnace within the last year because they offered a $600 price difference. Because I sacrificed cost over quality, I ended up spending about $600 in repair costs from a venting issue caused by the other company’s installation.”
– Felix D., Syracuse, NY
“I am writing to commend one of your dedicated technicians. He has been to our home on many occasions to service our heater and/or air conditioner. He not only does a wonderful job but never hesitates to answer any questions we may have.”
– Sharon M., Bridgeport, NY
“Many thanks for the fine job your contractors did remediating the construction problems at my home. They not only did the project in a workmanlike manner, but they also left the jobsite as cleans as they found it.”
– Gerald M., Rome, NY
“Thanks for all that you and the entire team at TAG have done to help make my home healthier, safer and more energy efficient for my family. I sleep much better at night knowing all the necessary repairs were done properly and now pass codes.”
– Jamie. W., Washington Mills, NY
“I was extremely pleased TAG’s service. I hit the technician with a hundred questions, and he was courteous, down to earth, informative and very professional without being overly confident. He’s a super employee and TAG should be proud that he represented your company so positively.” – Terry
“TAG is fantastic! I’ll be using you guys for all service from now on.”
– Mr. Chambers, Memphis, NY
“We were nervous at first since we were leaving our old HVAC company to try TAG as we were not satisfied with the old company’s service. We were more than impressed with TAG the service provided by TAG. They were extremely knowledgeable and did an excellent job.”
– The Buddenhagens
“Your technician was a delight. He is very thorough, professional and a great representative of the company. I’m a single woman who in the past had been nervous to have service techs in my home. Your technician made me feel very secure and has great customer service skills. He didn’t make me feel stupid as I’ve had happen in the past with other technicians.”
– Carol E.
“TAG has been servicing my furnace for a number of years, and I’ve always been happy with your work. My latest experience, though, was exceptional. Two of your technicians came to my home and did such a thorough and professional job. When they finished the basement, I was given a safety checklist and the safety inspection results were explained clearly to me.”
– Karen O.
“We’d like to thank you and your team for the wonderful work that you completed on our home. We had a high efficiency Munchkin gas boiler and a Rennai on-demand hot water system installed in our home. Your installers did a wonderful job and were a pleasure to meet. Please thank them for answering the many questions that we had during the installation process. “
– Trista & Chris
“We’d like to take the time to thank TAG for all you did on the recent installations of a new furnace, central air conditioning and hot water system. From the intial sales call to the completion, TAG was very thorough and professional. They showed up every day on time and when they left at the end of the day, all was cleaned up and secured. “
– Edward & Sherrie E., Altmar, NY
“I recently had a new heating unit and central air installed in my home. The technician was very pleasant, hardworking and conscientious. Although I’m not knowledgeable in heating, air conditioning or construction, I can tell you that the job was completed in a timely manner. The installation was neatly done and all the old material removed and cleaned. He also took the time to explain the various features about the equipment. It is refreshing to find that there are still people who take pride in their work. He is a valuable asset to your company, and I would not hesitate to recommend TAG to anyone considering installing heating and/or AC in their home.”
– Ben F.